POCHTECA normally ships within 2 business days. Unless otherwise noted, shipping charges will be added to your order during the checkout process. We ship only to locations in the U.S. We will select the carrier, either UPS or FedEx. Occasionally we may be temporarily out of stock on certain items. If so, we will notify you by return email with an estimated shipping date. You may then choose to wait for the item you ordered, select another item, or cancel your order. For this reason, it is important to make certain you provide us with a valid email address. Otherwise, your order may be subject to cancellation. If any piece you order is damaged in shipping, just notify us by email within 7 days at email@example.com and we will arrange to ship you a replacement. Please save packing materials in case inspection is required.
You may return most items sold by POCHTECA within 30 days of delivery for a full refund. Items must be in new condition. Return shipping to be paid by the buyer, Contact us for shipping instructions: call 562-843-5177 or email - firstname.lastname@example.org
We recommend using a trackable shipping service and purchasing shipping insurance. We cannot guarantee that we will receive your return if the item is lost or damaged in the shipping process.
If you receive an item in error, we will pay the return shipping.
When will I get my refund?
Usually in about 2-3 weeks. Most refunds are fully refunded in 3-5 days after we receive and process your return.
Does POCHTECA offer replacements and exchanges?
Yes, Inventory permitting, you may exchange or replace your purchase by contacting us. we will send instructions. If you received a damaged or defective item, we’ll ship you a replacement of the exact item or refund your purchase price. If you would like to exchange an item for another, you can exchange for a different size or color or for an item in your Cart.